It’s hard to run a railroad

Wednesday, September 20th, 2006
Categorized as: Treasury Direct

On Monday some TreasuryDirect account holders received a legitimate email from TreasuryDirect asking them to “verify and, if necessary, update your contact information (email and postal addresses, and phone numbers).”

Unfortunately, because of an error in the way the software that sends out the email was set up, account holders who received the message also received additional messages. These messages were from others who were on the same list and included out-of-office replies and requests to be removed from the list.

People who received these emails have questioned whether this was some sort of fraudulent attack on their accounts and have asked whether their personal information has been compromised.

Unfortunately, it was just a bug in the way the system was set up. The original email that started it all was legitimate and was designed to increase security.

Fortunately, the bug was discovered and the system sending out the emails stopped, which is why most TreasuryDirect account holders didn’t get these messages.

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2 Comments

On September 20th, 2006 Cheryl Brostrom said:

Thank you so much for clearing up this mystery. I had not heard from Treasury Direct before and all of the e-mails were a mystery to me. I’m glad my personal data wasn’t compromised. Thanks for your help!

On November 18th, 2006 jon said:

When they get their email system working the way it should, I hope they send a generic confirmation email for ALL transactions. Otherwise, what’s the point? They may send a confirmation email if you change your email address, but if they dont send one for anything else, there’s no way to tell if fraud is happining until you logon (too late).

Please suggest this to your contacts. Thanx

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